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Articualte Presenter 09的菜单为何消失 [复制链接]

1#
很多客户经常询问我们为何Articualte Presenter 09的菜单在PPT会消失,特别是在PPT 2007或者2010中;还有的客户虽然可以看到Articualte Presenter 09的菜单但是点击上去却没有相应。

这里我们总结了几种经常遇到的情况,请大家参考。

如果访问下面的内容有困难,请点击这个地址:http://www.articulate.com/support/presenter09/kb/?p=124



If your Presenter ’09 menu is not active or if you were never prompted to activate the software, please do the following:
Activate the activation wizard in PresenterIf you install Presenter and you see an Articulate menu item, but you were never prompted to activate the software, please do the following:

  • Select the Articulate menu item in PowerPoint.
  • From the Articulate tab or drop down menu, select any Articulate option such as Flash Movie. This should bring up the activation wizard and allow you to activate your software.
  • If following these steps does not bring up the activation wizard, please continue to follow the steps below until your issue is resolved.
Enable any disabled itemsPlease do the following, according to your version of PowerPoint, while logged in as an administrator on your machine (consult with your IT department if you don’t have administrative privileges).  After enabling any disabled items while logged in as an admin, log in as the intended user to activate the software.
PowerPoint 2010:Be sure you have the 32-bit version of PowerPoint 2010 installed. Articulate Presenter ’09 is not supported in the 64-bit version of PowerPoint 2010. For more information, see “Which version of Office 2010 should I install, 32-bit or 64-bit?
  • Click the File tab in the upper left corner.
  • Click Options.
  • Select the Add-Ins tab on the left side of the window that opens.
  • From the Manage drop-down list at the bottom of the screen, select Disabled Items and click the Go button.
  • If anything is listed as being disabled, select it and click the Enable button.  (Repeat for all items that are disabled.)
  • From the Manage drop-down list at the bottom of the screen, select COM Add-ins and click the Go button.
  • Ensure that Articulate Presenter Communicator and Articulate Presenter Ribbon are checked (selected).
  • Click the OK button.
  • Restart PowerPoint.
Here is a video screencast of this process:
Trust Center Settings
If your Articulate menu still is not visible or is not functioning after performing the steps above, you may need to verify your Trust Center Settings in PowerPoint 2010. Here’s how:
  • Select the File tab.
  • Click Options.
  • Select the Trust Center tab.
  • Click the Trust Center Settings button.
  • Select the Add-ins tab.
  • Ensure that the following check boxes are not checked:
    • “Require Application Add-ins to be signed by Trusted Publisher”
    • “Disable all Application Add-ins”
  • Click the OK button to close the Trust Center.
  • Click the OK button to close PowerPoint Options.
  • Close PowerPoint altogether.
  • Open PowerPoint again, and verify that your Articulate menu is visible and active.
Here is a video tutorial of the steps above.
If your Articulate menu is still missing or not working properly, please see the “Run a repair installation” section at the end of this article.
PowerPoint 2007:
  • Click the Microsoft Office button (upper left hand corner).
  • Select PowerPoint Options.
  • Select Add-ins.  (If the Add-ins window is blank or inaccessible, it indicates that Visual Basic for Applications has not been installed with Microsoft Office.  Please follow these instructions at the end of this article before proceeding.)
  • From the Manage drop-down list at the bottom of the screen, select Disabled Items and click the Go button.
  • If anything is listed as being disabled, select it and click the Enable button.  (Repeat for all items that are disabled.)From the Manage drop-down list at the bottom of the screen, select COM Add-ins and click the Go button. Ensure that Articulate Presenter Communicator and Articulate Presenter Ribbon are checked (selected). Click the OK button.
  • Restart PowerPoint.
Here is a video screencast demonstrating a few of the above steps:
Trust Center Settings
If your Articulate menu still is not visible or is not functioning after performing the steps above, you may need to verify your Trust Center Settings in PowerPoint 2007. Here’s how:
  • Click the round Microsoft Office button in the upper left corner of PowerPoint.
  • Click PowerPoint Options.
  • Select the Trust Center tab.
  • Click the Trust Center Settings button.
  • Select the Add-ins tab.
  • Ensure that the following check boxes are not checked:
    • “Require Application Add-ins to be signed by Trusted Publisher”
    • “Disable all Application Add-ins”
  • Click the OK button to close the Trust Center.
  • Click the OK button to close PowerPoint Options.
  • Close PowerPoint altogether.
  • Open PowerPoint again, and verify that your Articulate menu is visible and active.
Here is a video tutorial of the steps above.
If your Articulate menu is still missing or not working properly, please see the “Run a repair installation” section at the end of this article.
PowerPoint 2002 and 2003:
  • Go to Help -> About Microsoft PowerPoint -> Disabled Items
  • If anything is in the list, select and enable them..
  • Click Close.
  • Restart PowerPoint.
If the above does not enable the Articulate menu, please check your Trusted Publisher settings by using the method below:
  • Go to Tools > Options
  • Click on the Macro Security button
  • Select the Trust Publishers tab
  • Checkmark Trust all installed add-ins and templates
Note to Vista users: If you are not logged in as an admin on your machine, you may need to navigate to C:\Program Files\Microsoft Office\Office12 and right-click on POWERPNT.EXE, then select Run as administrator to enable disabled items in PowerPoint.
Here is a video screencast of this process for PowerPoint 2002 / 2003:
If your Articulate menu is still missing or not working properly, please proceed to the next section:  “Run a repair installation”.
Run a repair installationIf your Articulate menu is still not active after following the procedures above, please perform a repair of Articulate Studio ’09.  You will need to be logged in as an admin to run a repair installation (steps listed below).  Then log in as the intended user to activate the software.
  • Temporarily disable any internet security/firewall software.
  • Go to Start -> Control Panel.
  • Select Add or Remove Programs (XP or earlier) or Programs -> Uninstall a Program (Vista).
  • Select Articulate Studio ’09 Pro.
  • Select Reinstall.
  • When the installation completes restart your computer.
  • Launch PowerPoint and try to duplicate your issue.
Install Visual Basic for Applications in Microsoft OfficeIf you are not using a default installation of Microsoft Office, it is possible that the Visual Basic for Applications component did not get installed on your computer.  This will prevent your add-ins, such as Articulate Presenter, from working properly.  You can correct this.  Here’s how:
  • Go to Start > Control Panel > Programs in Windows Vista / 7.  In Windows XP, go to Start > Control Panel > Add or Remove Programs.
  • Select Microsoft Office from the list of programs, and click the Change button.
  • When the installer launches, select the option to Add or Remove Features.
  • Click the Continue button.
  • Expand Office Shared Features by clicking the plus (+) sign.
  • Click the drop-down arrow beside Visual Basic for Applications, and select Run from My Computer.
  • Click the Continue button.
  • Click the Close button.
Here is a video screencast of this process:
  
Studio ’09


Presenter ’09


Quizmaker ’09


Engage ’09


Video Encoder ’09


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Installation Presenter ’09 menu is inactiveIf your Presenter ’09 menu is not active or if you were never prompted to activate the software, please do the following:
Activate the activation wizard in PresenterIf you install Presenter and you see an Articulate menu item, but you were never prompted to activate the software, please do the following:
  • Select the Articulate menu item in PowerPoint.
  • From the Articulate tab or drop down menu, select any Articulate option such as Flash Movie. This should bring up the activation wizard and allow you to activate your software.
  • If following these steps does not bring up the activation wizard, please continue to follow the steps below until your issue is resolved.
Enable any disabled itemsPlease do the following, according to your version of PowerPoint, while logged in as an administrator on your machine (consult with your IT department if you don’t have administrative privileges).  After enabling any disabled items while logged in as an admin, log in as the intended user to activate the software.
PowerPoint 2010:Be sure you have the 32-bit version of PowerPoint 2010 installed. Articulate Presenter ’09 is not supported in the 64-bit version of PowerPoint 2010. For more information, see “Which version of Office 2010 should I install, 32-bit or 64-bit?
  • Click the File tab in the upper left corner.
  • Click Options.
  • Select the Add-Ins tab on the left side of the window that opens.
  • In the Manage Menu, select Disabled Items and click Go.
  • If anything is in the list, select and enable them.
  • In the Manage Menu, select COM Add-ins and click Go.
  • If Articulate Presenter Communicator or Articulate Presenter Ribbon are unchecked, check them and click OK.
  • Restart PowerPoint.
Here is a video screencast of this process:
Trust Center Settings
If your Articulate menu still is not visible or is not functioning after performing the steps above, you may need to verify your Trust Center Settings in PowerPoint 2010. Here’s how:
  • Select the File tab.
  • Click Options.
  • Select the Trust Center tab.
  • Click the Trust Center Settings button.
  • Select the Add-ins tab.
  • Ensure that the following check boxes are not checked:
    • “Require Application Add-ins to be signed by Trusted Publisher”
    • “Disable all Application Add-ins”
  • Click the OK button to close the Trust Center.
  • Click the OK button to close PowerPoint Options.
  • Close PowerPoint altogether.
  • Open PowerPoint again, and verify that your Articulate menu is visible and active.
Here is a video tutorial of the steps above.
PowerPoint 2007:
  • Click the Microsoft Office button (upper left hand corner).
  • Select PowerPoint Options.
  • Select Add-ins.  (If the Add-ins window is blank or inaccessible, it indicates that Visual Basic for Applications has not been installed with Microsoft Office.  Please follow these instructions at the end of this article before proceeding.)
  • In the Manage Menu select Disabled Items and click Go.
  • If anything is in the list, select and enable them.
  • In the Manage Menu select COM Add-ins and click Go.
  • If Articulate Presenter Communicator or Articulate Presenter Ribbon are unchecked, check them and click OK.
  • Restart PowerPoint.
  • Please review the following forum post to ensure you are following the above steps correctly.
Here is a video screencast demonstrating a few of the above steps:
Trust Center Settings
If your Articulate menu still is not visible or is not functioning after performing the steps above, you may need to verify your Trust Center Settings in PowerPoint 2007. Here’s how:
  • Click the round Microsoft Office button in the upper left corner of PowerPoint.
  • Click PowerPoint Options.
  • Select the Trust Center tab.
  • Click the Trust Center Settings button.
  • Select the Add-ins tab.
  • Ensure that the following check boxes are not checked:
    • “Require Application Add-ins to be signed by Trusted Publisher”
    • “Disable all Application Add-ins”
  • Click the OK button to close the Trust Center.
  • Click the OK button to close PowerPoint Options.
  • Close PowerPoint altogether.
  • Open PowerPoint again, and verify that your Articulate menu is visible and active.
Here is a video tutorial of the steps above.
PowerPoint 2002 and 2003:
  • Go to Help -> About Microsoft PowerPoint -> Disabled Items
  • If anything is in the list, select and enable them..
  • Click Close.
  • Restart PowerPoint.
If the above does not enable the Articulate menu, please check your Trusted Publisher settings by using the method below:
  • Go to Tools > Options
  • Click on the Macro Security button
  • Select the Trust Publishers tab
  • Checkmark Trust all installed add-ins and templates
Note to Vista users: If you are not logged in as an admin on your machine, you may need to navigate to C:\Program Files\Microsoft Office\Office12 and right-click on POWERPNT.EXE, then select Run as administrator to enable disabled items in PowerPoint.
Here is a video screencast of this process for PowerPoint 2002 / 2003:
Run a repair installation

    




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